Remote Access Scams targeting Australia
Has your mouse ever moved on its own? This could be an indicator that someone may have control of your device via Remote Access software!
A remote access scam is when someone contacts you to request you download software or an app that shares remote access to your device.
These types of scams generally start with a phone call from someone claiming to be a legitimate organisation. However, there have been reports of individuals receiving an SMS, or a pop up alert on their device advising to call a number provided.
During these scenarios, a caller is likely to put pressure on you to act, often using clever tactics to support their claims.
Tip: Legitimate businesses will never ask for your help to catch hackers.
If you’re asked to complete any of the following actions, you need to call your financial institution:
- Download remote access software such as Team Viewer, Anydesk or Quick Support and sign in to your Online Banking
- Share your security codes to return money that appears to have been credited to your account
- Provide the bank an alternative story on the purpose of the transaction.
If you’ve acted on these instructions, you may have provided a third party with access to your online banking.
If you believe any of your recent online banking payments may be the result of a scam, please contact your bank immediately.