We’re well aware that most people want to maximise their tax refund legitimately without paying too much in lodgement fees. This is the reason why we created Expert Tax Guarantee. It’s our way of ensuring that your tax experience with us is the best it can be.
‘Maximum Refund Guarantee’ means that if you provide us with a written proof from another registered tax agent that they could have obtained a larger refund for your tax return, we’ll refund your tax preparation fees. The proof must be based on the same data and tax year used to prepare your initial return and all deductions claimed on your return must be in compliance with relevant taxation laws. The proof must list other agent’s service fees and expected refund, and be received by us within 60 days of us lodging your tax return.Once we have verified information provided to us, we will refund your fees in full and amend your return for free.